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Information we collect:
This Service Agreement (“Agreement”) shall apply and govern the Statement of Work(s), project, letter of intent or any other document (“SOW”) executed between Farsoft Infotech Pvt Ltd or any of its affiliates [specifically identified in the SOW] (“Consultant/Consultant”) and Customer, for the purpose of providing professional services (“Services”) or deliverables (“Deliverable”) for software development and consulting.
When you visit Farsoft Infotech Pvt Ltd website, we collect following information that your browser automatically sends to our servers.
Your Internet protocol address;
The type of browser or computer you use;
The number of links you click within our websites;
The state or country from which you accessed our websites;
The date and time of your visit;
The name of your Internet service provider;
The Web page from which you linked to our websites; and
The pages you viewed on our websites
Farsoft Infotech Pvt. Ltd. Websites offers you an option to register as a customer by submitting your personal data such as Name, Company or organisation, Postal Address, Primary and Secondary Email Addresses, Phone nos, Mobile nos, Tax IDs (PAN # and GST #)
Your registration and personal data is required for the purpose of concluding a contract with us or for pre-contractual activities with regard to providing you our services.
Any financial information we collect is used only to bill you for the products and services you purchased.
Contact & Feedback Forms:
When you make use of contact/feedback forms available on Farsoft Infotech Pvt. Ltd. Websites, the following personal data will be collected via the form :
Your Customer ID, Name, Company or organisation, Address, Email Addresses, Phone nos, Mobile nos and any other personal data that you voluntarily choose to provide to us.
Your contact information is required in order to send you response
When you contact our help desk for support via email, telephone call, online chat, instant messaging, ticketing system or via any other medium, you may be asked to disclose certain personal data along with your query / problem description
These data is required, so that we can verify your identity and provide you with necessary support assistance.
If you choose to correspond with us through electronic communication, we may retain a copy of the electronic communication together with your email address and our responses.
Contacting us via Email:
You may contact us via email addresses provided on Farsoft Infotech Pvt. Ltd. Websites. You may send your inquiries or questions to these email addresses. Email inquiries are processed by the appropriate department. The data we collect in this case is limited to the email address of the email account you used to contact us and any other personal data you disclose to us within the scope of your inquiry.
Telephone Recording and Monitoring:
To ensure our customers receive quality service, we may record and/or monitor phone calls. These calls, between our customers (or potential customers) and employees, are evaluated by supervisors and/or other Farsoft Infotech Pvt. Ltd. representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner.
If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal data. You may contact us at email@example.com to request that we remove your data from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
Information from social media sites and other publicly available resources:
When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. This information may remain with us even if you delete it from the social media sites. You may contact us at firstname.lastname@example.org to request that we remove your information from our database.
When you authorise us to post testimonials about our products and services on Farsoft Infotech Pvt. Ltd. Websites, we may include your name and other personal data in the testimonial after your explicit consent. You may withdraw your consent any time and ask us to remove your testimonial.
Usage data as part of our products and services:
Certain data is recorded during use of our products and services (via log files) to enable us to identify issues and to continuously improve our products and services..
We use Google Analytics for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise our websites, products and services.
Data Security Procedures:
We follow generally accepted standards to store and protect the Personal Data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We also take appropriate technical and organisational measures to safeguard your Personal Data against loss, theft and unauthorised use, access or modification.
Retention of Information:
We apply a general rule of keeping Personal Data only for as long as required to fulfil the purposes for which it was collected.
However, in some circumstances, we may retain Personal Data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.
In specific circumstances, we may also retain your Personal Data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.
Personal data managed by you:
Our customers use our services to host, transmit or process data on our platforms, which may include personal data (including, but not limited to personal data of their own customers, subscribers, employees etc). In this scenario, it is our customers who stipulate the process for collecting and processing these data. Most importantly, we do not have knowledge of or view, share or collect these specific data.
It is our customers who are responsible for managing the security of personal data which they host, transmit or process onto our platforms.
With respect to such personal data, you acknowledge and agree that you are the "Controller" (as that term is defined in the GDPR), and we are a Processor (as that term is defined in the GDPR) insofar as you may host, transmit, process or store personal data through your use of our Services only as permitted and subject to the terms of Farsoft Infotech Pvt. Ltd. agreements and you are responsible for any applicable legal requirements in respect of your content and compliance with all obligations of a data controller under applicable data protections laws.
We may use third party cookies to track visitor behaviour and to improve the quality of our services. However, such cookies will not store any kind of personal information, nor will such information be disclosed to any third party.
These cookies are intended to be automatically cleared or deleted when the User quits the browser application. User are encouraged to use the "clear cookies" functionality of browser to ensure such clearing / deletion, since it is impossible for us to guarantee, predict or provide for the behaviour of system. User have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Users browser and other choices may impact experiences with our products.
The information we collect with cookies is not sold, rented, or shared with any third parties, other than for internal development and maintenance of Farsoft Infotech Pvt. Ltd. Websites.
Links to other websites:
We may provide links to websites for the convenience and information of users. These websites may not be owned, controlled, or operated by us. In those cases, we cannot control how information collected by those websites will be used, shared, or secured. If the user visits linked sites, we strongly recommend that the user reviews the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, the User's use of them, or the information practices of their operators.
Farsoft Infotech Pvt. Ltd. Websites and our products/services are not directed at children. Our products/services are designed for businesses. We do not knowingly collect Personal Data from children under 18 years of age.
Your Privacy Rights:
Customers are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to :
Request access to the Personal Data : This right entitles Customers to know whether we hold Personal Data about them and, if we do, to obtain information on and a copy of that Personal Data.
Request a rectification of Personal Data : This right entitles Customers to have Personal Data be corrected if it is inaccurate or incomplete.
Object to the Processing of Personal Data : This right entitles Customers to request that we no longer process Personal Data.
Request the erasure of Personal Data : This right entitles Customers to request the erasure of Personal Data, including where such Personal Data would no longer be necessary to achieve the purposes.
Request the restriction of the processing of Personal Data : This right entitles Customers to request that we only processes Personal Data in limited circumstances, including with consent.
Request portability of Personal Data : This right entitles Customers to receive a copy (in a structured, commonly used and machine-readable format) of Personal Data hat Customers have provided, or request us to transmit such Personal Data to another data controller.
To the extent that the processing of Personal Data is based on Consent, Customers have the right to withdraw such Consent at any time by contacting Farsoft Infotech' Data Privacy Officer. Please note that this will not affect Farsoft Infotech' right to process Personal Data obtained prior to the withdrawal of consent, or its right to continue parts of the processing based on other legal basis other than consent.
Governing Law and Jurisdiction:
If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If, despite our commitment and efforts to protect Personal Data, you believe that your data privacy rights have been violated, we encourage and welcome Customers to contact us first to seek resolution of any complaint. Customers have the right at all times to register a complaint directly with the relevant supervisory authority. For more information, please contact your local data protection authority.